Terms of service
Overview
This website is operated by ZeroMelt. Throughout the site, the terms “we”, “us”, and “our” refer to ZeroMelt. ZeroMelt provides this website, including all information, tools, products, and services available from this site (the “Service”), subject to your acceptance of these Terms of Service, along with any additional policies referenced herein.
By visiting our site or purchasing from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including our Privacy Policy, Refund Policy, and Shipping Policy.
If you do not agree to all terms, you may not access the website or use our Services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and Services.
Section 1 – Online Store Terms
By using this site, you confirm that you are at least the age of majority in your place of residence. You agree not to use our products or Services for any unlawful or unauthorised purpose, or to violate any applicable laws. Any breach of these Terms may result in immediate termination of your access to our Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time for any reason. You understand that content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transmission. You may not reproduce, duplicate, sell, resell, or exploit any part of the Service without express written permission from ZeroMelt.
Section 3 – Accuracy of Information
We make reasonable efforts to ensure all information on our website is accurate and up to date. However, we do not guarantee that product descriptions, pricing, or other content will always be complete, current, or error-free. Information is provided for general purposes only and should not be relied upon as the sole basis for decision-making.
Section 4 – Modifications to Products, Services & Pricing
Prices and product availability are subject to change without notice. We reserve the right to modify, suspend, or discontinue any part of the Service or product offering at any time without liability.
Section 5 – Products
ZeroMelt products are sold exclusively online and are subject to availability. We make every effort to accurately display product images and descriptions; however, colours or appearance may vary depending on device or display settings. All purchases are subject to our Refund Policy. We do not guarantee that products will meet individual expectations beyond what is stated on the product page.
Section 6 – Billing & Account Information
We reserve the right to refuse or cancel orders that appear fraudulent, duplicated, or placed for resale. You agree to provide accurate and complete billing, contact, and shipping information and to update this information as needed.
Section 7 – Third-Party Tools
We may provide access to third-party tools or services “as is” and “as available”. We are not responsible for the performance or content of third-party tools. Your use of third-party services is at your own risk.
Section 8 – Third-Party Links
Our website may contain links to third-party websites. ZeroMelt is not responsible for the content, accuracy, or practices of third-party sites.
Section 9 – User Feedback & Submissions
If you submit feedback, suggestions, or other content to ZeroMelt, you grant us the right to use, reproduce, and distribute that content without compensation. You agree that your submissions will not violate any laws or third-party rights.
Section 10 – Personal Information
Your personal information is handled in accordance with our Privacy Policy.
Section 11 – Errors & Omissions
We reserve the right to correct errors, inaccuracies, or omissions at any time and to cancel orders if information is inaccurate.
Section 12 – Prohibited Uses
You are prohibited from using the site or its content for unlawful purposes, infringing intellectual property rights, transmitting malicious code, or interfering with site security. Violation of prohibited uses may result in termination of access.
Section 13 – Disclaimer & Limitation of Liability
All Services and products are provided “as is” and “as available”, except as required under Australian Consumer Law. To the maximum extent permitted by law, ZeroMelt is not liable for indirect, incidental, or consequential damages arising from the use of our Services or products. Nothing in these Terms limits rights that cannot be excluded under Australian Consumer Law.
Section 14 – Indemnification
You agree to indemnify and hold harmless ZeroMelt and its affiliates from claims arising from your breach of these Terms or misuse of the Services.
Section 15 – Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain valid.
Section 16 – Termination
These Terms remain in effect unless terminated by you or by us. We may terminate access at any time for violations of these Terms.
Section 17 – Entire Agreement
These Terms, along with referenced policies, constitute the entire agreement between you and ZeroMelt.
Section 18 – Governing Law
These Terms are governed by the laws of Australia.
Section 19 – Changes to Terms
We may update these Terms from time to time. Continued use of the website constitutes acceptance of the updated Terms.
Section 20 – Shipping Policy
By placing an order, you agree to our Shipping Policy, which outlines processing times, delivery estimates, and responsibilities related to shipping.